Mutlin Terms And Conditions

• Terms and conditions
• By paying a deposit or full amount for a boarding stay you agree to the following terms and conditions.
  Also by completing and signing the boarding form you agree to the following:
• We are not able to accept bookings for a dog subject to the terms of the Dangerous Dogs Act 1991 or any other dogs with aggression problems towards other dogs, cats, other animals and/or people.
• We encourage you to visit Mutlins with your dog prior to booking. If you choose not to visit and you change your mind you will not be refunded.
• If you cancel your booking with mutlins for any reason you will not be refunded.
• If your dog becomes ill during their stay at Mutlins we will not be held responsible.
  We will contact the owner or Emergency Contact provided for them to arrange collection and to take the dog or dog's to their vet. If this is not possible and the dog or dog's require vetinary care we require the owner to call the vet and arrange an appointment and payment of any costs.
  Mutlins will charge the owner any costs incurred as an extra charge over and above the boarding costs already paid. These costs will be coincide with their dogs illness.
  Mutlins will only contact the owner or Emergency Contact if we are concerned or it effects the welfare of their dog or dog's. If your becomes ill which is out of control and your dog or dog's have to be collected from Mutlins we will not give any refunds.
• You are aware that cats and other animals reside at Mutlins.
• If your dog reacts badly to cats and other animals then you must tell us prior to any visit as we unfortunately won't be able to accomodate your pet.
• You will present the dog for boarding in a clean and groomed condition and with up to date vaccinations, worming and flea treatment.
• Please ensure all your dogs bedding is cleaned directly prior to the arrival date.
  
• Please confirm the date of the last Worming and Flea treatment.
• You will need to supply the necessary dog food and treats for the duration of the stay including lead and toys and bedding. If additional food or treats are required you agree, upon presentation of a receipt, to refund Mutlins prior to or on the day of collection.
• We are not able to accept bookings for a dog subject to the terms of the Dangerous Dogs Act 1991 or any other dogs with aggression problems towards other dogs, cats other animals and/or people.
• Reasonable efforts will be made to contact you and your emergency contact in the event of an emergency. However, Mutlins reserves the right to make decisions regarding your dog's health provided it is at all times acting in the best interests of the dog.
• You will be asked by a member of staff if you want your dog seen by a vet, this will be if your dog becomes unwell, causes a fight, has an accident or injures himself or herself or seems to be in any type of pain. Mutlins will not be held responsible if you have actively declined vetinary treatment or your dog prevents the staff from carrying out treatment. If we feel your decision is incorrect we might need to take him/her to a veterinary practice/ surgeon you agree to be responsible for payment of all the veterinarian fees incurred.
• If Mutlins deems it necessary to contact a Vet to treat your dog for whatever reason during weekdays or out of hours any treatments will be administered on the advice of a qualified veterinary surgeon and full cost of Vet bills that your dog may incur will be met by you either before or on the day of collection.
• In the unlikely event that your dog becomes injured you give us full permission to treat the dog accordingly. The owner takes full responsibility for any treatment costs.
• In the case of a medical emergency/injury if you or your emergency contact is unavailable, you agree for the carer to make any decisions regarding your dog's health providing it is acting in the best interest of your dog and full cost of any treatment will be made by you either before or on the day of collection.
• You undertake to make full disclosure of any quality or characteristic which might make your dog not suitable for home or kennel boarding, for example, including, but not limited to any behavioural or health problems, anti social behaviour including aggression, incontinence, lack of house training or excessive loud barking/whining, fear of men, women or children fear of hats, parts of their body that cannot be touched, food aggression, cats, birds, wildlife or any other triggering factors.
• Failure on your part to disclose any matter which might render the dog aggressive or unsuitable for home boarding will be deemed a material omission amounting to a fundamental breach of this agreement.
  You will also be liable for any additional costs due to failure to disclose in the booking form any trait or matter that would be accepted as unsuitable for home or kennel boarding.
• All deposits are due at the time of booking. Your booking can only be confirmed when both the deposit and the signed booking form have been received. If Mutlins is not able to reserve your bookings pending the payment of your deposit. Your deposit is not refundable and non transferable.
• If Mutlins is unable to fulfil a booking, we will use all reasonable endeavors to arrange an introduction to another suitable boarding service. If we are not able to recommend an alternative boarding service, we will refund your booking deposit.
• The owner agrees that he/she is responsible for reimbursing any costs incurred to Mutlins if any damage whatsoever is caused by your dog/dog's to Mutlins home or garden, kennels or possessions.
• A mutually convenient time for drop off and collection of the dog/s must be agreed between the owner and Mutlins. This can be subject to change.
• The owner or Emergency Contact must be aware of their role, duties and responsibilities and be available for the duration of the booking in case of emergency or otherwise.
  The owner or Emergency Contact is responsible for payment of any costs incurred, veterinary fees incurred and the owner is responsible for reimbursing any costs incurred by Mutlins if any damage, other than reasonable wear and tear, is caused to the home or possessions by the dog/s.
  Mutlins will make every effort to provide high standards of care at all times but cannot be held liable for loss, injury or death of your dog/s during the period of their stay or at anytime visiting Mutlins property.
• CANCELLATION CHARGES apply if you change or cancel your booking dates. Deposits will not be transferred or refunded.
• You will provide a contact name and number on the form of someone who could make decisions if an emergency situation should arise.
• If you have disclosed to Mutlins that your dog is non-aggressive, but it shows aggressive tendencies towards the Mutlins staff or their family, visitors, another dog either a boarding dog or visiting dog, or should it's behaviour become uncontrollable or a nuisance beyond reasonable acceptance, you agree that he/ she will be collected by your emergency contact and cancellation charges will apply. If Mutlins is unable to contact the emergency contact you provided, your dog will be placed in a Dog Boarding Kennel until your return and this will be subject to a £100 transfer charge and you agree to pay the full costs incurred and the cost of the Dog Boarding Kennel.
• You agree that if you do not turn up on the agreed date to board your dog you will be liable for the full payment.
• If your dog becomes destructive and purposely damages property you will be liable to replace/compensate for the damage caused.
  If you are informed by the staff at Mutlins that your dog has caused any damages. Photographic proof will be sent to you by email, text or WhatsApp and payment must be made prior to or upon the collection of your dog.
• Any behaviour or behaviours/health issues that have not been disclosed about your dog or dog's Mutlins will not be held liable or take any responsibility for.
• If your dog/dogs bite a member of staff the owner takes full responsibility of the consequences.
• We do not accept uncastrated dogs and if you haven't disclosed this either by phone or booking form your booking will be cancelled with no refund.
  With the exception of uncastrated dogs under 6 months of age please call us to discuss.
• If your dog is uncastrated and you haven't disclosed this to us Mutlins will not take any responsibility or liability for any incidents that can relate to an uncastrasted male dog. For example fighting, injury or pregnancy.
• We cannot accept a bitch in season when there are dogs from other households.
• Mutlins is a home boarding establishment. Your dog or dog's have access to run free around a large garden area. The garden area is securily fenced and complies to the licensing regulations. Mutlins fencing is thoroughly checked by a fencing/gardening company once a week. Mutlins will not take any responsibility if your dog or dog's dig under or climb the fencing to escape. You are giving us permission to exercise your dog in our large garden off the lead unless you inform us otherwise. If you know of any reason why your dog should not be exercised off the lead with other dogs please disclose this in the box stating other information.
• During the period of boarding we will exercise every possible care and attention to the welfare and safety of your dog/ dog's. However we accept no responsibility for problems outside our control and pets are boarded entirely at the clients risk.
• There are staff on site 24 hours a day 7 days a week to supervise and care for your dog.
  This does not mean that we will be by your dogs side the entire time.
  We are a home boarder and have other dogs on site that also need our care and attention.
• We expect you to have high expectations from us at Mutlins and in the care your pet receives. Equally, our staff expect to be treated with respect. We value our employees and would respectfully request that they are treated as you would expect to be treated yourself. Any unacceptable behaviour towards staff, (including bullying, harassment and victimisation) which may involve actions, words, texts, emails or physical gestures that could reasonably be perceived to be the cause of another person's distress or discomfort will be treated very seriously. This will result in the termination of your contract with us and further action if needed.
• Potential boarding dogs visiting Mutlins will be under the sole care and responsibility of their owner. Mutlins will not take any responsibility whatsoever for the visiting dog/dogs behaviour until their dog has been assessed and Mutlins staff agree for the dog/dogs to be a registered customer. The boarding visitors takes full responsibility if their dog shows any negative behaviour, aggression, fighting or damage.
• Any additional information that we obtain from you that is not written on your boarding form regarding the dogs behaviour could terminate the dogs stay at Mutlins with no refund.
• When you agree to pay a deposit or full boarding cost it becomes part of a legal contract. Such contracts give rights to and places duties on you and Mutlins.
• If you change your mind or cancel the booking Mutlins can legally keep your deposit or full payment. As this is a reserved service if you cancel your booking Mutlins could have sold the boarding dates to another customer if it had not been reserved for you.
• Mutlins will endeavour to re sell your cancelled dates but this is not guaranteed. Refunds are completely at the discretion of Mutlins.
  Mutlins may insist that you keep your promise and go ahead with the booking or else compensate them for their loss of profit.
• Mutlins will not be held responsible for any loss of belongings. All customers must clearly label their belongings prior to their pets stay.
• All reasonable efforts will be made by Mutlins staff to administer oral, rectal, and topical medication and treatments as directed by the owner, for which there is no charge. However, if the dog is aggressive towards staff or refuses to take the medication we will inform the owner immediately.
  If veterinary assistance is required the emergency contact will be called to collect your dog as veterinary treatment or fees will be at the owner’s expense.
• Bookings, cancelled bookings and deposits or full payments cannot be transferred to future time slots.
• If you collect your pet early or adjust your booking you will still be charged for the original booking, unless the booking is extended, for which you will be charged the extra days fees. Most pet insurance or holiday plans will cover for such eventualities. Please check with your insurer and/or policy document and make sure you have adequate cover in the event of cancellation.
• Boarding fee’s will be charged at the full day rate to include the day of arrival & the day of departure. For the avoidance of doubt, arrival is charged as day 1 and departure day is when you collect your dog. This is to facilitate complete sanitation of the areas boarding dogs have occupied. Full payment is due prior to your dogs stay but please note no dog will be released until full and final payment has been received, this includes any outstanding payment for damages the dog has caused to any property during their stay. Short over runs can be paid by bank transfer or at the time of collection. Long extensions to boarding must be paid for at the time of request by bank transfer.
• Mutlins reserve the right to charge extra during peak periods such as Christmas &aamp; New Year.
• Mutlins have a zero tolerance of any abuse (may this be verbal, email, text or physical). You will be asked to leave with immediate effect and we are not obliged to respond.
• Customers or emergency contacts may be asked to remove difficult or dangerous pets from Mutlins with immediate effect.
  No refund will be given for the remaining boarding period.
• All customers must adhere to Mutlins opening hours to drop off or collect their dog. This includes telephone enquiries or boarding updates.
• Monday – Sunday 7.30am-5.30pm
• In the event of a delay in drop off or collection, notification must be given at the earliest opportunity and Mutlins reserves the right to refuse the extension.
• There is free parking for drop off and collection of your dog or dogs. Mutlins will not be held responsible for any damage incurred to vehicles whilst in the car parking area.
• Please note that your pet is your responsibility until a member of staff has taken them from you following the ‘checking in’.
• Whilst in our care, no animals will be allowed visitors.
• Mutlins reserves the right to change boarding/service fees at any time. Prices are subject to change without notice.
• Please note all phone calls are recorded for training and monitoring purposes.
• Please note you are on CCTV as soon as you enter our facility.
• Please note no recording or photographs of our site and staff are permitted at any time. You will be asked to stop and remove any photo’s/footage with immediate effect.
• Any bedding, toys, medication, or personal items supplied by the owner that become damaged/destroyed by the animals or any member of staff, during boarding, are left at the owner’s risk and any veterinary treatment required following such an event will be at the owner’s expense.
• Mutlins are authorised to call your veterinary practice should we need any information regarding your pets’ condition.
• All Dogs being boarded are required to have current up to date vaccinations with the certificates being produced on every arrival, otherwise boarding will be refused. In this event you will not be refunded unless the booking is replaced. Mutlins are not responsible for your pets’ vaccinations. The customers take full responsibility for ensuring their pets are up to date with all vaccinations required by Mutlins. All vaccinations must be valid at least 14 days prior to the boarding beginning and cover the whole of the boarding term. Dogs are to be vaccinated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Kennel Cough. This is for the safety of our boarding dogs and dogs belonging to Uk TibetanTerriers who live on site.
• The owner warrants that the dog or dogs being boarded are in a fit and healthy condition. It is your responsibly to inform us of any medical conditions your pet may have.
• Warning premises protected by 24 hour audio and video surveillance. By entering Mutlins premises you are agreeing to be recorded.
• If your dog/dogs escape or run away on walks you agree to Mutlins exercising your dog/dogs in the safety of our very large garden/field.
  Your dog/dogs safety must be considered at all times and you give Mutlins permission to act in your dog/dogs best interest and welfare.
• Mutlins reserve the right to add, change or vary these terms & conditions at any time with no notice.